ARTICLE 1: GENERAL PROVISIONS This privacy policy sets out the rules regarding the collection, use, storage, and protection of personal data shared by the Customer/Consumer (hereinafter referred to as "USER") benefiting from the services provided by Van Gölü Travel Travel Agency (hereinafter referred to as "AGENCY").
ARTICLE 2: DATA COLLECTED The AGENCY may collect the following data from the USER:
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Name, surname
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National ID number or passport information
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Phone number, email address
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Payment information (credit card, bank account details, etc.)
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IP address, device, and browser information
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Travel preferences and reservation details
ARTICLE 3: PURPOSE OF DATA USAGE The AGENCY may use the collected personal data for the following purposes:
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To process reservations
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To communicate with the USER
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To provide travel services and ensure a secure experience
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To conduct payment and billing processes
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To improve service quality and offer personalized promotions
ARTICLE 4: DATA PROTECTION The AGENCY takes the necessary technical and administrative measures to securely store the USER’s personal data and protect it against unauthorized access.
ARTICLE 5: DATA SHARING The USER’s personal data will not be shared with third parties except in the following cases:
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Requests from legal authorities
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Sharing with hotels, transportation companies, etc., for the execution of the contract
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Mandatory financial transactions with payment systems and banks
ARTICLE 6: USER RIGHTS The USER has the following rights regarding their personal data:
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To learn the purposes for which their data is used
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To request the correction of incomplete or incorrect data
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To request the deletion or anonymization of their data
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To object to data processing activities
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To file a complaint with the competent authorities
ARTICLE 7: CHANGES TO THE PRIVACY POLICY The AGENCY reserves the right to make changes to this privacy policy when necessary. Changes will be announced by publishing them on the AGENCY's website.
ARTICLE 8: DISPUTE RESOLUTION Disputes arising from this policy will be resolved under the laws of the Republic of Turkey. The parties have the right to apply to Consumer Arbitration Committees or Courts for resolution.
